Please note that if at any time Hi Pilates is required by law to release information about you, Hi Pilates must cooperate fully.
1. YOUR PERSONAL INFORMATION
Hi Pilates recognises that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that trust seriously.
1.1 What does “personal information” mean?
Personal information is any information about you that identifies you or by which your identity may be reasonably determined. By collecting this personal information we are able to:
Contact you when and where necessary;
Ensure that you attain the best possible service; and
Identify you and protect you from any unauthorised access to your personal information.
If you choose not to provide personal information to us, we may not be able to provide you with access to parts of the website or to certain content, products and services available on or from our website or in our studios.
1.2 Types of Personal Information Collected
We collect your personal information directly from you, via our website and in our studios. We collect your information to provide selected services to you at your request and to ensure that you receive the best possible service.
Some of the types of information which Hi Pilates gathers include:
(a) Information that you give us
Information that is entered into http://www.hipilates.com.au/ or provided on an application at our studios is received and stored by Hi Pilates. We may utilise the information you provide, such as your name, date of birth, residential address, email address and phone number on creating your account to communicate with you.
(b) Automatic information
Hi Pilates may record anonymous information which tells us about visitors to our website but not the identity of those visitors. For example, we may collect information about the date, time and duration of those visits and which pages of our website are being commonly accessed. We may also use “cookies” that are small pieces of information that allow an organisation to track websites browsed by you. You may be able to adjust your browser to disable cookies. However, if you do disable cookies, you may not be able to interact with our website or take advantage of the improved functionality that cookies enable.
(c) Email communications
We receive personal information from you when you provide your contact details and email address when you interact with or contact Hi Pilates.
(d) Digital communications
We receive personal information from you when you interact with, or contact us via, Hi Pilates social media, such as, but not limited to, Facebook and Instagram.
(e) Information regarding your use of the website or in studio
(i) Information that you provide to us for the purposes of registering on our website or in our studios (which may include credit card information for billing purposes);
(ii) Information about your transactions carried out between yourself and Hi Pilates;
(iii) Information that you provide for the purposes of subscribing to the services offered by Hi Pilates;
(iv) Any other information that you send or provide to Hi Pilates.
(f) CCTV footage with audio
To ensure that Hi Pilates is able to provide you with the best possible service our studios have been fitted with CCTV cameras and audio. These cameras and audio are used strictly for security and training purposes only. Access to this footage is restricted and can only be viewed by authorised personnel.
1.3 How Hi Pilates Collects and Holds Personal Information
Hi Pilates will collect your personal information directly from you, online and in our studios.
As a general rule, we do not collect “sensitive information”. Sensitive information is a type of personal information that has a special definition under Australian law. It can include, but is not limited to, information about an individual’s health, opinions and beliefs. However, if we do collect sensitive information, it will usually be for the purposes of providing our services and we will seek your consent to collect it. Note that a medical history form is required to be completed prior to the first class.
Hi Pilates holds and stores personal information within a number of controlled third-party applications discussed in detail at point 3 below.
1.4 Why Does Hi Pilates Collect and Hold Personal Information?
We collect your personal information for purposes including:-
(a) Administering the website, http://www.hipilates.com.au/;
(b) Enabling your access to use the website services;
(c) Sending to you products that you may purchase through the site, http://www.hipilates.com.au/;
(d) Supplying to you the services which you have requested;
(e) Providing you with updates on news and upcoming promotions;
(f) Updating you in relation to products or services that have or could be provided to you;
(g) Sending you statements and invoices and collect payments from you;
(h) Improving the quality of services provided to you; and
(i) Sending you marketing communications, where you opt in to receiving them.
We may use personally identifiable information in a summative form to improve our services and make them more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by us or provided to others as a summary report for marketing, advertising or research purposes.
Personal information is also collected to ensure that the products or services that have been sought from Hi Pilates are effectively and efficiently delivered to you.
1.5 Who would Hi Pilates disclose your personal information to?
As explained above, your personal information will be shared between Hi Pilates Pty Ltd and its studios (which are franchisees).
Hi Pilates may also need to disclose your personal information where you have consented to us doing so in providing you with our service or where disclosure is necessary to achieve the purpose for which it was submitted.
We may need to disclose or transfer your personal information if Hi Pilates is acquired or merged with another entity.
Please note that if at any time Hi Pilates is required by law to release information about you, we must cooperate fully. We may also disclose your information in order to investigate, halt or take action regarding illegal activities.
2. DIRECT MARKETING
If you subscribe to receive information from this Site, in studio, via email or social media, then your email address and other information that you provide will be recorded. Hi Pilates may, from time to time, use your personal information, such as your address or contact details, to provide you with information about other services that we offer.
If at any time you do not wish to receive any information about these services, please feel free to select the unsubscribe link contained within the email or alternatively contact your local studio or email firstname.lastname@example.org.
3. YOUR PERSONAL INFORMATION AND OVERSEAS DISCLOSURE
You agree to such cross-border transfers of personal information.
4. DATA QUALITY AND SECURITY
Hi Pilates endeavours to take all reasonable steps to keep secure any personal information which we hold about you, and to keep this information accurate and up to date. However, as the internet is not a secure environment, any information that you send to us via that method is sent at your own risk.
We strive to ensure the security, integrity and privacy of the personal information of our clients. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss, modification, unauthorised access or disclosure. In addition, our employees are obliged to respect the confidentiality of personal information held by Hi Pilates.
5. HOW CAN YOU ACCESS YOUR PERSONAL INFORMATION AND / OR SEEK CORRECTION?
You may access and/or request that your personal information be edited or corrected by logging onto your account and updating your information yourself, contacting your local studio (see the Hi Pilates website for details) or by writing to one of the following:
We strive to ensure that all personal information stored is accurate, up-to-date and complete.
6. HOW CAN YOU COMPLAIN ABOUT A BREACH OF PRIVACY?
If you have any questions or concerns about our privacy policies and practices, or the manner in which Hi Pilates has dealt with your personal information, or you wish to complain, you can direct your questions, concerns or complaints to:
Where Australian law applies:
Where another country’s or state’s law applies, we will receive and respond to your complaint in accordance with applicable statutory timeframes (or if not, then within a reasonable period). We will attempt to resolve your complaint with you directly, but if you are unsatisfied, you may direct your complaint to the applicable privacy regulatory body (eg the Office of the Privacy Commissioner in New Zealand).
7. SPECIAL CONSIDERATIONS FOR COVID-19 RELATED INFORMATION
In an effort to keep the Hi Pilates community safe in light of the COVID-19 pandemic, we are collecting additional information from our clients, employees, and guests in countries and states where the law to do so applies. Our transparency is key to maintaining your trust, and during these unprecedented times, we are especially mindful of striking the right balance between ensuring your health and safety and respecting your privacy.
As the current circumstances and the needs of our community evolve, this Privacy Notice may be modified or updated, and effective immediately upon posting. Please review this Privacy Notice periodically to ensure you are aware of any changes.
What Information We’re Collecting
We may collect certain information about your potential exposure to COVID-19 and health through periodic health declarations or questionnaires we ask you to complete. We may also collect measurements of your body temperature when you are at a studio. We will not record or store your body temperature measurement, but if your body temperature registers higher than our permitted threshold for studio access, we reserve the right to record and indicate in our system that you were denied entrance and are not eligible to return for three days. In addition, we may collect information provided by you, or a public health authority or other government agency, if you test positive for COVID-19, including information about how you interacted with Hi Pilates during the time in which you may have been infected with COVID-19. All of the foregoing is referred to in this Privacy Notice as “Screening Information”.
What We’re Doing with Screening Information
We collect and use Screening Information to help provide a safe environment for our employees and clients. We will not use your Screening Information for any marketing or promotional purposes.
How We May Share Screening Information
While we generally will not share your Screening Information without your consent, we reserve the right to disclose this information, and other related information, to government and regulatory authorities, such as state health authorities, in support of public health or safety. If we are notified that you tested positive for COVID-19 within 14 days after your last visit to Hi Pilates, or if we otherwise determine that you may pose a risk to our community, we reserve the right to disclose to our employees and clients that an individual who tested positive, or otherwise poses a risk to our community, was in our facilities and while we will not disclose your name unless legally required to do so, we may disclose information such as the date and time of your visit, and studio areas and amenities you used.
How We Retain Screening Information
At this time, Hi Pilates requires you to provide Screening Information as a condition of entry to its studios in several states and countries. However, if you are uncomfortable with providing any requested Screening Information or do not wish to consent to this Privacy Notice, we are happy to place your membership on a complimentary freeze during the period in which Screening Information is required. Please contact your local studio if you have any questions regarding our screening procedures.
9. UPDATING THIS POLICY